BrandU Homepage
Sign Up
Log In

Tracking Speed & Discrepancies in Analytics

In your analytics dashboard, you will see real-time data on your clicks. However, some other data will be delayed and will not appear in real time. This includes information on:

  • Conversion rates
  • Sales $ amount
  • Commission $ amount

Not all brands track transactions in real time. Because this data comes from our brand partners, the timeframe will vary on how long it takes until this data appears in your dashboard. Most brands provide this information within a 24 – 48 hour timeframe. However, some brands may take 7+ business days to be reflected in your dashboard. This timeframe may also be affected by holidays.

We recommend waiting 24 – 48 hours after sharing a link before analyzing your sales data. The most accurate reflection of your commission payout will appear in your Dashboard in your Account.

Please ensure a return or reversal did not impact your transaction. A reversal can result in your transaction appearing as a $0 sale / $0 commission transaction. If there was no return or reversal and you are still not seeing your transaction, please reach out to our team.

FAQ

What are best practices for increasing sales?
  1. Track trends via industry reports & customer insights.
  2. Drive decisions with sales metrics & campaign data.
  3. Boost engagement through polls/Q&A/live chats.
  4. Craft platform-specific content (videos, tutorials, curated guides).
Why didn’t I receive payment?

There are only a few reasons as to why you may not receive a payout, such as:

  • You did not select your payment method.
  • There is an active returns and reversals balance greater than your earnings. (Review the Transaction history.)
  • You did not earn commission for that pay cycle. (Review analytics)
  • Your commission earnings for the cycle were less than the minimum threshold.
  • Account is on hold and requires verification.
Which time zone are payouts allocated?

It is important to note that payments are calculated in CST for the pay period. All payments will net accordingly for the month depending on the time zone you are in.

What are the minimum thresholds?

Payout requests are processed when your balance reaches $80.00 USD within a payment cycle. If earnings don’t meet the threshold, they remain securely in your account and automatically roll over to the next cycle. Every dollar you earn matters—we safeguard your balance until it qualifies for payout. Once your balance meets the threshold and you submit a payout request, funds will be transferred to you within 3 business days.

Why didn’t the order track? 
  • Attribution Model: Most brands use last-click attribution (credit goes to the final affiliate clicked). If a user interacts with another site (e.g., coupon toolbar) after your link, you lose credit.
  • Ad Blockers: Block tracking cookies, preventing brands from recording affiliate-driven sales.
  • Cookie Duration: Sales outside the cookie window (e.g., 30 days) aren’t tracked. Competing clicks after yours can overwrite tracking.
  • Coupon Codes: Unique codes may override affiliate links, redirecting credit to other partners.
  • User Error: Shoppers may claim they clicked your link but actually used another source or abandoned the session.
  • Delayed Tracking: Brands like Walmart report sales 3-5 days later, creating lag in visibility.